Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Experience Investigators

MAY 7, 2024

Artificial intelligence is the ability of machines to exhibit human-like intelligence. It involves a few areas, such as machine learning, neural networks, and natural language processing. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss. But this is just the beginning. VoC Unfiltered.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Ameyo Callversations

MARCH 2, 2022

The use of machine learning coupled with Artificial intelligence and automated voice responses in a Contact center also helps the agents assist customers by making the calls interactive. AI plays a key role in driving analytics and discovery in Contact Centers. Sentiment Analysis. Data-driven Decision Making.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2023

It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback. It gathers customer feedback from multiple sources like emails, social media, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa’s analytics is built on top of this philosophy.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83