Fonolo
JANUARY 31, 2018
This brief report uses an interesting structure of comparing “The Reality” vs. “The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality. Key findings: “…The reason [machine learning.
Lumoa
FEBRUARY 6, 2018
Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?
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Callminer
FEBRUARY 21, 2018
Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. The latter includes agents’ self-analysis scorecards. Get a solution that is…”. Include qualitative and quantitative data.
Lumoa
OCTOBER 31, 2018
data security, gig economy, AI, machine learning).” Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?
Intercom
OCTOBER 4, 2023
Prior to the release of AI-powered bots, automated resolution rate would consist of queries that were resolved by simple bots, or more advanced models built on machine learning, such as Custom Answers for Fin (formerly Resolution Bot). This scoring system can be reflected in a “QA scorecard,” and is unique to each support team.
Zendesk
DECEMBER 30, 2020
Set the business metrics that matter most to you in your balanced scorecard and the ArenaCX software will instantly route incoming tickets to the team or agent who best handles that type of ticket. Hubware Insights & Automation (Support) supercharges your Zendesk with automation and machine learning.
Expert insights. Personalized for you.
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