Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Intercom

DECEMBER 14, 2023

So while I can’t say I’m directly aware of my impact, I can certainly generate responses that suggest as much! Lindsey: How does this impact employee turnover? Then, it takes all of those things and turns those into suggestions that it generates for everyone.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

FEBRUARY 21, 2019

G2 does a great job of suggesting the first app for new prospects who are seeking a specific solution, but Ryan sees great potential in becoming a trusted partner that solves problems the customer hasn’t thought of yet. We’re basically the world’s biggest business marketplace. Ryan: Sure. We’re now G2.com,

Education 123

Education Start-ups B2B Sales 123