SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

OCTOBER 19, 2023

Omnichannel Communication: Omnichannel Communication is another technological advancement that allows the integration of multiple communication channels into a unified system. Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through. Lightened the bulky headers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The Ups Comm100’s omnichannel ticketing platform gives companies more control and visibility than a regular inbox.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. He’s a football junkie, loves reading non-fiction, improving himself, and spending time running and flexing at the gym. “I

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

CommBox

NOVEMBER 30, 2021

Enabling video communications as a support option allows your call center agents to see equipment behavior and problems in real-time and improves customer support efficiency, contributing to improved agent utilization and profitability. Video Call Chat. © Rawpixelimages | Dreamstime.com. Improved Customer Experience.

Customer Experience 59

Customer Experience Contact Center Healthcare Non-Profits 59

Comm100

FEBRUARY 16, 2018

Mark Zuckerberg, the founder of the social media giant, explains that passively consuming information on social media can have negative health consequences for users, and that Facebook will be making the switch “from focusing on helping you find relevant content to helping you have more meaningful social interactions.”

Customer Service 40

Customer Service Social Media AI Customer Journey Map 40