Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. You don’t know when issues are going to come up.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

APRIL 1, 2021

To correct for the systemic gender and race bias and ensure a better representation of everyone’s experiences, they’re encouraging otherwise unheard voices to speak up and write their stories – namely women and Black people. Then life opened up great opportunities for me. But I just soaked up all these great stories.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Customer Bliss

FEBRUARY 1, 2019

Like with many other cultural centers or institutions, the visitor experience starts with the website. It’s the little things that add up to the bigger picture of creating a pleasant experience. So, being able to open up and ask for help is just so crucial. EmployeeExperience Click To Tweet. STRATEGIZE THE VISITOR EXPERIENCE.

Hospitality 50

Hospitality Hospitality Retail CX 50

Qualtrics

FEBRUARY 18, 2020

Find out how to design a governance model that sets you up to ignite momentum and get the whole organization delivering XM breakthroughs. Enable the entire organization to get started with Experience Management by mastering the governance and controls built into the XM Platform and designed to help you scale quickly and securely.

Education 29

Education Government Social Media Healthcare 29

Intercom, Inc.

AUGUST 8, 2019

In companies that don’t properly prioritize the customer experience, it’s up to support leaders to find allies in product and engineering – and to make sure you can help them truly hear the customer’s voice. Lane: I grew up in North Carolina, and there wasn’t a lot to do. So I got into the internet.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Intercom, Inc.

JULY 18, 2019

I head up platform partnerships here at Intercom so every day I’m thinking about ways we can support those developers and make it as easy as possible for them to build useful and valuable apps quickly. And I’ve long admired the extensibility of their platform and the strong developer community that Mark and his team have built up.

Start-ups 110

Start-ups Innovation Technology Technology 110

ClientSuccess

MAY 23, 2019

Let’s get started with this week’s post! Location : Greenville, North Carolina Area. What leads to more of a productive morning than others is when I take the time to look at my calendar, catch up on emails from the day before, and make a solid to-do list. Are there any technical issues that have come up recently?

Gaming 51

Gaming Start-ups Touchpoint 51