CommBox

MARCH 26, 2023

Gathering feedback When you make ChatGPT part of your chatbot team, you can use conversational AI to collect NPS and CSAT customer feedback without redirecting customers or using popups. Feedback analysis ChatGPT can take customer feedback, like reviews and social media posts, and analyze them to produce actionable feedback data.

CX 52

CX AI Sentiment Analysis Omnichannel 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 24, 2023

touchpoints during the purchase process, with 5.5 It’s also crucial to ensure that the survey is relevant to the specific touchpoint to which it is being sent. Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. You can use metrics like NPS, CSAT, and CES to collect product ratings from customers.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JUNE 19, 2023

Implement omnichannel support which will help you to offer support to your customers across multiple channels like messages, emails, social media, etc. And don’t forget to keep an eye on key performance indicators (KPIs) related to customer satisfaction, like Net Promoter Score (NPS) , customer retention rates, and customer churn.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? Omnichannel feedback for better engagement. Sentiment analysis. SurveySensum offers pre-built templates for surveys like NPS, CES, and CSAT.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

SurveySensum

FEBRUARY 11, 2022

The team guides you on everything that you need to know such as which touchpoint to gather feedback from, which metrics work better, and above all how to close the feedback loop to maximize growth. . Moreover, their teams will help you with when to launch which survey at which touchpoint. Only works for NPS, CES, CSAT surveys.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52