Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. An infamous “Memer” commercial from 2015 ended up being widely parodied for missing the mark.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

MARCH 2, 2022

If you feel your team is losing its edge regarding response time, it’s time to shore up your customer support by getting a third-party service provider to handle all incoming calls and emails. Set up the chat widget on your site and assign one of your representatives to manage it.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). For example, you can start by listing your brand’s customer experience stages. And of course, you can start from customer expectations.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Their biggest challenge is to keep up with the existing customer base. Empower them to handle 5x growth.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

OCTOBER 20, 2023

Once you download our customer service plan template below, you’ll already be familiar with the sections and ready to start creating. Follow-up: The business checks in with the customer to ensure customer satisfaction. The following steps detail the elements you need to develop a powerful plan and deliver exceptional CX.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. Be omnichannel. Social media.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105