SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The cutting-edge Text Analytics software goes beyond simple data collection, empowering your team to uncover hidden gems within feedback data.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Hodusoft

NOVEMBER 13, 2019

Omnichannel Omnichannel is nothing new but for 2020 there is a progression towards including more social media channels with Whatsapp inclusion being notable. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

SurveySensum

FEBRUARY 1, 2024

In-app feedback tool enables you to collect real-time user input, social media monitoring tracks customer sentiment and identifies emerging trends, and user testing evaluates usability. Social media engagement tracks sentiment and identifies trends through brand mentions and direct messages.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

OCTOBER 26, 2022

And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels. . Text analytics . Analytics and reports . Omnichannel support. Text analytics . Analytics and reports . Omnichannel support. Online survey tool.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Speech/text analytics.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

NOVEMBER 8, 2023

Better omnichannel communication : Chatbots can be used on multiple digital platforms such as SMS, WhatsApp, Instagram, SMS, etc. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

NOVEMBER 14, 2023

That’s why you should go for omnichannel because your customers are everywhere, and catering to just one channel is not sufficient. Also, brands with top omnichannel customer engagement experience a 9.5% for those with poor omnichannel brand strategies. yearly increase in annual revenue, in contrast to 3.4%

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. SurveySparrow Surveysparrow is a complete omnichannel experience management platform.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Engage with customers proactively and positively across social media and other online platforms.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

DECEMBER 1, 2021

It enables you to gather feedback from a wide variety of channels such as social media, chatbots, and email. Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52