CommBox

JANUARY 28, 2024

Among these challenges: low agent productivity per customer, slow response time, lack of knowledge, and poor customer experience. Greater agent productivity and satisfaction – using an automated omnichannel communication platform increases agent productivity by allowing them to respond to multiple customers simultaneously.

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. Call Center Studio, an emerging vendor and new participant, is covered at a higher level.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Intercom, Inc.

JUNE 19, 2018

Forward thinking companies are starting to make service a part of their product, with messaging at the core. Enjoy’s blue-vested experts not only hand-deliver speakers from Sonos and digital watches from Tag Heuer, but also teach customers how to use the products, spending up to an hour to provide a tutorial.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

ProProfs

APRIL 5, 2022

AI-powered conversion-boosting technology Starts at $90USD/month. Post to multiple social platforms in a single step. Intercom Live chat, chatbots, in-product messaging, outbound emails, and more. Quora Easy to use platform with a huge user base. Customer data platform to unify, segment, activate, and analyze data.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

JULY 14, 2020

She is leading the implementation of Customer Experience (CE) Performance Management Framework including the CE Council to monitor and improve the end-to-end customers’ experience of Smartfren’s products and services. . Along with this, she is an Advisory Board Member of the CMO Council and is also the Co-Founder of Griswold Studios.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

JULY 10, 2022

AI-generated reports & analytics. Its AI-enabled analytics can help track learner performance, monitor progress, and gauge course completion rates. Use AI-generated insights to improve participation, engagement, and course quality continually. Best online platform for teacher collaboration. Paid plans start at $3.99/instructor/month

Gaming 52

Gaming Education Start-ups AI 52

Comm100

FEBRUARY 6, 2018

Operating system — Some customer engagement tools run better on certain platforms than on others. Salesforce Platform (for building aps) ranges from $25 to more than $4000/user/month. Great for : Small businesses looking for a product that is affordable and that has a great value for the cost.

Social Media 41

Social Media CRM Omnichannel Invoicing 41