Fonolo

OCTOBER 10, 2019

If you were to check your company’s social media mentions right now, there is a very good chance you would find customers trying to get your attention. Power , 67% of online users are leveraging social media to get in touch with companies for support. Some brands are funny on social media. According to J.D.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. B2C technology companies knock it out the park with this type of personalization. They may feel they get more personal service. The curated.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85