state-of-customer-experience-nordics 
Logicalware
FEBRUARY 9, 2022
Sergel is a leading credit management agency based in Stockholm, Sweden, with operations across the Nordics and Baltics. This includes determining a potential customer’s credit rating, managing payments and collecting debts. This includes determining a potential customer’s credit rating, managing payments and collecting debts.
ECXO
MAY 11, 2023
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your business. Everything they do is built around their customers. In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value.
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ECXO
JULY 21, 2023
Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. Reframing the B2B Engagement Journey is a practical discussion by experts.
Lumoa
JUNE 19, 2018
Unhappy, yet talkative customers are a golden source of information for your business. They desperately want your company to change and build a better experience for them. That’s exactly what was found out in the recent study by Zendesk : a faster response rate correlates with the higher customer satisfaction.
Lumoa
NOVEMBER 8, 2018
According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).
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