Qualtrics

MARCH 1, 2021

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind to use when. What is a business survey? Types of business survey. Customer surveys. Website satisfaction survey.

Net Promoter Score 29

Net Promoter Score NPS Customer Survey Start-ups 29

Confirmit

JUNE 7, 2020

The support team closely monitors support cases and feedback from support satisfaction surveys (Transaction NPS) to identify customer delights and pain points. Another activity we have started with to be able to gain even more insight is an Exit survey.

Customer Journey Map 52

Customer Journey Map NPS Voice of the Customer Start-ups 52

Zendesk

APRIL 14, 2023

EX managers use resources, like surveys, to measure existing sentiments and identify areas needing improvement. Assessing employee satisfaction throughout the year can give you insights that may have remained hidden until a disgruntled employee’s exit interview. Why is employee experience management important?

Start-ups 52

Start-ups Technology Technology Touchpoint 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Qualtrics

APRIL 7, 2020

Whether you’re testing out an idea, running a poll or doing market research, free online survey makers can help you get the insights you need. Here’s how to create the best online surveys around. Thanks to the internet, gathering actionable information through surveys has never been easier. A super-smooth survey experience.

Start-ups 57

Start-ups Customer Service Business Operations Customer Satisfaction 57

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. So,if you’re on the fence about whether these popup surveys are worth the effort, stick around. So, let’s start by understanding popup surveys. Let’s find out.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

Zendesk

JULY 14, 2022

To stem this tide of exits, human resources departments are digging deeper into employee experiences to find problems they may have missed. The employee experience journey describes the process a staff member goes through during their time at a company, from hiring to exit. Bureau of Labor Statistics. That’s up from 5.7 Image source.

Start-ups 98

Start-ups Customer Journey Map Business Administration Education 98