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25 Indicators of Fraud on Inbound Calls

Callminer

Fraud is not only on the rise in call centers generally (jumping by 350% between 2013 and 2019 ), but the spread of fraud in the midst of the COVID-19 pandemic means businesses and consumers alike must be more mindful than ever. Read through the tips below, and then tell us: How does your company prevent inbound call fraud?

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Customer Story: GC Business Finance finds secure solution for home-based agents

Logicalware

GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. GC Business Finance processes around 700 debit card payments every month. We needed a solution that would enable us to work remotely, yet comply to the PCI DSS.”. The compliance challenge. A secure solution.

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The Advantages of Having a Call Center Software for Financial Services

Hodusoft

For a bank, the customer call center plays a key role in the success of their business. For customers, fast, efficient service is not a comfort – it is a need. Worried customers put out all sorts of questions on loans, deferred payments, investment, mortgage etc to their customer service agents.

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4 Issues Keeping Community Banking Leaders Up At Night

Lightico

In a discussion moderated by Banking Dive’s Anna Hrushka, executives from CNB Bank, Stockman Bank, and Quontic Bank, spoke about the ways they’re continuing to position their financial institutions to compete with some of the largest banks in the nation — and digitizing their operations has been vital. One is the remote workforce.

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Tips to transform call center into experience center with predictive dialer

Hodusoft

Going to the ATM for ready cash, using debit and credit cards for purchases and monthly bill payments, transferring money to family and friends, the list is long. It is an effective tool for banks to use in their day-to-day operations. Reach out to us now to understand why organizations in over 34 countries trust us.

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