Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. I’m even more excited to share that everything Mat just demoed is going to be included in all price plans.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Manufacturing 223

Manufacturing Technology Technology Start-ups 223

Intercom, Inc.

DECEMBER 20, 2018

As the co-founder of WebProfits , he’s led marketing strategy for the likes of Intuit, LinkedIn and Salesforce. He joined me for a chat about everything from how to deploy chatbots effectively to strategies for balancing automation and human connection. It might not be your graphics or your UX. Short on time?

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Intercom, Inc.

FEBRUARY 20, 2018

That’s because onboarding is not a project or a feature – it needs to be an ongoing concern, a mission, a mindset, a strategy that needs to adapt over time as your product and business evolve. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience.

Education 223

Education Start-ups Sales 223

Intercom, Inc.

FEBRUARY 20, 2018

That’s because onboarding is not a project or a feature – it needs to be an ongoing concern, a mission, a mindset, a strategy that needs to adapt over time as your product and business evolve. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience.

Education 162

Education Start-ups Sales 162

Intercom, Inc.

MARCH 11, 2019

To move quickly towards a mission, the core attributes of product teams –strategy, design and engineering – need to be well aligned. You can watch the video above or read on for a lightly edited transcript. It’ll have a smart strategy, it’ll be well built and it’ll be easy to use and understand.

Engineering 160

Engineering Start-ups Gaming 160