Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. If the environment is effective enough to make you creative, then you are in a great working environment. George Kocher. David Miles. Craig Borowski.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. This is their story. The Path to Leadership. Sidhu attributes customer passion as the drive behind succeeding in more senior roles.

Customer Service 122

Customer Service Contact Center Net Promoter Score NPS 122

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Some great examples of this “extra” level of service are the return policies offered by companies like Costco, Macy’s and L.L. Let’s explore some of the Seven Deadly Sins now and see how these ancient lessons relate to today’s CX practices.

Customer Service 49

Customer Service Social Media Customer Satisfaction Start-ups 49

Help Scout

SEPTEMBER 28, 2021

It’s great to include what kind of impact this person will be able to make, a description of the role, and some details on the ideal candidate profile. Get organized To help the hiring team stay on the same page, our talent team created a “hiring process doc” template we keep in Dropbox Paper and use each time we open a new role.

Engineering 125

Engineering Start-ups Scorecard CRM 125

Intercom, Inc.

JUNE 14, 2018

I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. If you enjoy the conversation check out more episodes of our podcast. What follows is an edited transcript of our conversation.

Engineering 190

Engineering Start-ups Legal Customer Service 190

ProProfs

JULY 11, 2022

From wasted money, time, and effort to uncomfortable “letting go” conversations, bad hiring can open a whole can of worms – which makes it surprising that almost three in four employers admit to having made this mistake. . These take much less time and effort to administer compared to pen-and-paper-based assessments. .

AI 52

AI Engineering Start-ups Gaming 52