2022 Business Growth CX Omnichannel 
Fonolo
JANUARY 18, 2022
Industry Report: State of the Contact Center 2022. But what lies in store for contact centers in 2022? We asked industry leaders and CX experts their thoughts on the past year and their predictions for what contact center professionals can expect this year. Creating a Customer Service Strategy That Drives Business Growth.
CommBox
FEBRUARY 16, 2022
Indeed, today’s customer experience is the new battleground for businesses: an excellent CX is a key to success and a poor CX is a direct way to lose clients. The post Omnichannel Communication: A Winning Strategy for Customer-Centric Brands appeared first on CommBox. Get your free guide here or click the image below.
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Zendesk
JANUARY 18, 2022
Invest in CX to grow your bottom line and secure leadership backing. According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. Now is the time to make CX a priority. There’s a real risk in delivering subpar experiences.
Win the Customer
SEPTEMBER 21, 2023
In today’s hyper-competitive business landscape, providing exceptional customer experiences has become a non-negotiable priority for businesses across industries. Let’s review 10 pivotal customer experience statistics from 2022 that shed light on the evolving landscape of consumer preferences and behaviors.
Zendesk
MARCH 7, 2022
It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. The technology existed – and so did the curiosity – but what did it look like for businesses? In 2022, 70 percent of customers expect conversational channels to be available. Get our free CX Trends report to learn more.
SugarCRM
DECEMBER 27, 2022
2022 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2022 is the year we let the platform do the work. What a year!
SurveySensum
FEBRUARY 24, 2022
10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Top 10 customer feedback tools in 2022. Choose the right one depending on your business goals and needs. Introduction.
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