Zendesk

JANUARY 18, 2022

Invest in CX to grow your bottom line and secure leadership backing. Being able to tie customer service to business growth is incredibly valuable and often what is needed to get leadership backing and the investment in customer service that they don’t have today. Now is the time to make CX a priority.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Fonolo

JANUARY 18, 2022

We asked industry leaders and CX experts their thoughts on the past year and their predictions for what contact center professionals can expect this year. Creating a Customer Service Strategy That Drives Business Growth. – Shep Hyken, CS & CX Expert. Industry Report: State of the Contact Center 2022.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Experience Investigators

AUGUST 1, 2023

This isn’t just a CX issue. This is a game changer in every industry, and CX leaders will be asked to participate whether they’re ready or not! Related: CX Success Statement Workbook Ensuring Data Structure and Accessibility for AI Accurate and accessible data is the foundation for successful AI implementation.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Hodusoft

JULY 20, 2022

Further, 66% of customers want businesses to understand their needs, deliver personalized experiences, and quickly resolve their queries. For this reason, it’s critical for businesses to invest in omnichannel contact center software and redefine the way they communicate with today’s customers. . Great CX starts with Great EX!

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . What are Chatbots? . © Unsplash).

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Let’s get started!

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. Using an omnichannel chatbot is critical, as it allows you to offer a unified self-service experience across multiple channels and cut your repetitive work even more. Where are they?

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Shep Hyken

APRIL 15, 2022

And given the endless options, they have today, creating valuable experiences is the only way businesses can truly succeed. . The idea behind building a great customer experience strategy is to achieve higher business growth through increased customer satisfaction. Incorporate feedback to optimize customer support .

Customer Experience 65

Customer Experience Customer Satisfaction AI Actionable Insights 65

RateMyService

OCTOBER 13, 2023

One of the most valuable tools at a brand’s disposal for enhancing CX and driving growth is customer feedback. Organizations must establish a robust “close the loop” process to effectively make better use of customer feedback to drive improvements in customer experience and business growth.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. Read on to gain more insights on omnichannel analytics.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

SurveySensum

OCTOBER 11, 2023

Offer CX experts to assist you in survey design, data analysis, and best practices implementation. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

CommBox

SEPTEMBER 20, 2021

Meet Commbox – a leading AI-powered omnichannel customer communication platform offering multiple smart self-service solutions. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators. 56% of customers prefer to message rather than call customer service. .

AI 96

AI Customer Service B2C Real Estate 96

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX).

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

SurveySensum

AUGUST 3, 2023

What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

CommBox

NOVEMBER 22, 2022

When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX. Business messages can eliminate the need for a customer to pick up a phone in the first place and remove the burden on call center agents.

CX 98

CX E-commerce Net Promoter Score NPS 98

SugarCRM

JANUARY 13, 2022

Answering those questions and applying them to your own business is the core of understanding the true value of every one of your customers. There’s increasing discussion around customer experience, or CX, and how it drives business growth. What’s needed is a way to quantify the value of CX.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

CommBox

SEPTEMBER 26, 2021

Global businesses are using multichannel and omnichannel approaches to communicate with their customers. Keep reading to see what’s the better approach, multichannel or omnichannel communication. What is omnichannel customer communication? The omnichannel approach serves to deliver effective customer communication.

Omnichannel 88

Omnichannel Start-ups Retail CRM 88

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. You can also use CX metrics for this purpose. Moreover, be omnichannel to support your customers in their product journey. Use the right metrics.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. SurveySparrow Surveysparrow is a complete omnichannel experience management platform.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. Today, 80% of organizations are expecting to compete mainly based on CX. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Hodusoft

MARCH 21, 2024

HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. BPO or Business Process Outsourcing often involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies. Overview of The BPO Industry: How It Works? What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. Customers are the undisputed factor that drives your business growth.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 21, 2023

Master Omnichannel Support: Engage customers through email, chat, and social media, meeting them on their terms. This symbiotic relationship strengthens customer loyalty and drives business growth. Exceed Expectations: Go beyond issue resolution; surprise with refunds, discounts, or heartfelt apologies when things go awry.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

SurveySensum

APRIL 5, 2022

So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. GetFeedback provides top-notch CX services to retain customers and win back customers who already left you. SurveySparrow.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Win the Customer

SEPTEMBER 21, 2023

This signifies a fundamental shift in consumer priorities, highlighting the critical role of CX in influencing purchasing decisions. This reiterates the long-lasting impact of poor CX and highlights the urgency for businesses to rectify such situations promptly.

Customer Experience 69

Customer Experience Social Media Omnichannel Customer Retention 69

Hodusoft

JUNE 7, 2024

As per a report by Gartner , companies that prioritize customer satisfaction with growth, margin, and profitability are more likely to experience customer successes, and have 29% higher chance of securing CX budgets. Omnichannel Experience Contemporary contact centers provide omnichannel experience.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

JULY 26, 2023

We thought it would be helpful to decode the strategies that CX leaders use to break away from the pack. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. First, let’s explore some of the ways real-time data can transform your CX.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. This helps you better understand your customers and allows you to make informed decisions in improving the CX. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52