2022 CRM Customer Expectations Customer Retention 
SugarCRM
FEBRUARY 28, 2022
CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention.
Intercom
NOVEMBER 30, 2021
Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. CRM: Salesforce. Improving the quality of your proactive support hinges on gathering meaningful insights.
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SugarCRM
MAY 5, 2022
In the face of growing customer demands, it’s not easy to keep your clients happy. Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. Maintaining customer retention is more sensitive (and challenging) than ever.
Intercom
JULY 25, 2022
The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. Effective customer engagement holds the key to customer retention and loyalty. You may be wondering, “where do the biggest opportunities lie?”
SugarCRM
MARCH 3, 2022
During uncertainty, it’s important to double down on the areas you can control and ensure your customer service and experience are as refined as possible. Many industries have seen their growth curtailed, and with that, customer retention becomes critical to survival. Notably, this number is up from 53% in last year’s survey.
Zendesk
DECEMBER 8, 2021
When you create efficient systems for agents to tap into the expertise of employees across the company, it boosts customer satisfaction scores, agents’ abilities, and ultimately, revenue. Facilitating interdepartmental collaboration will likely be a top priority for companies in 2022. The ROI of good customer service.
SugarCRM
SEPTEMBER 1, 2022
With the right technology and an engagement-driven mindset, companies can overcome the challenges of customer flight. In our 2022 CRM Impact Report , we speak to the path forward—how organizations can transform a state of churn concern into a nirvana of long-term customer retention. Customer Centricity.
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