SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It covers everything from customer service best practices to the latest technology and tactics for enhancing customer interactions.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Text Analysis Harness the capabilities of AI-driven Text analysis.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

DECEMBER 20, 2023

This shift isn’t just a preference; it’s driven by technology. But here’s the twist: technology isn’t replacing human touch. 10 Customer Service Metrics to Track in 2024 Navigating through numerous service metrics can be overwhelming. In fact, it’s amplifying it.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Experience Investigators

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. AI isn’t just about tech; it’s about empathy. Let’s discuss common missteps, mistakes, and general mayhem to avoid!

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. But that doesn’t mean that automation has to feel cold or unwelcoming.

Customer Experience 83

Customer Experience ML Social Media CX 83

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. You’re already collecting masses of data to give you actionable real-time insights. Technology in itself doesn’t make the difference.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Execs In The Know

SEPTEMBER 28, 2023

This new, 69-page report, the third Consumer Edition report in the CX Leaders series, extends existing datasets in a number of areas critical to the CX industry, including Multichannel Journeys, Self-Help Solutions, AI-Powered Solutions, Consumer Preferences, and many other topics.

CX 40

CX Artificial Intelligence Actionable Insights AI 40