CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024? Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Furthermore, virtual contact center solutions are designed to enhance the customer experience by providing seamless omnichannel support across voice, email, chat, and social media platforms.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

MattsenKumar

JUNE 6, 2021

Omnichannel Expertise . MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. While inbound contact centers must implement omnichannel expertise to offer first call resolution, outbound centers can leverage it to generate qualified leads with minimum effort.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Hodusoft

JANUARY 3, 2024

Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology. Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

JANUARY 1, 2023

When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Data security and compliance The data security breach is one of the major concerns of many businesses these days. Future of call centers. Types of call centers.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

CommBox

OCTOBER 5, 2021

5400% growth predicted in the number of medium and large businesses deploying WABA between 2019 and 2024. That’s why WhatsApp developed an API interface that allows you to integrate external tools such as Commbox, an AI-powered WhatsApp chatbots creation platform. Commbox WhatsApp Chatbots – Utilize AI in WhatsApp API.

AI 98

AI Sales Omnichannel Artificial Intelligence 98