CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024? and the AI will respond in full alignment with your organization’s business policies, security and compliance.

AI 98

AI Unstructured Data Engineering CRM 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. Source: Zendesk CX Trends Report 2024. Zendesk CX Trends Report 2024 2.

CX 52

CX Education Government Compliance 52

SugarCRM

OCTOBER 10, 2023

CRM software development has revolutionized business operations by providing a centralized platform to manage customer interactions, streamline sales processes, and improve overall customer satisfaction. Download SugarCRM’s recent research report, The 2024 State of CRM Report.

Business Operations 26

Business Operations CRM Social Media Sales 26