Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. Source: Zendesk CX Trends Report 2024. Zendesk CX Trends Report 2024 2.

CX 52

CX Education Government Compliance 52

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. We love it,” says Diego Quirós , Business Operations Manager at Huli.

NPS 105

NPS Gaming Business Operations Technology 105

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms. Ask for a Free demo!

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). Get in touch with us !

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

SugarCRM

OCTOBER 10, 2023

CRM software development has revolutionized business operations by providing a centralized platform to manage customer interactions, streamline sales processes, and improve overall customer satisfaction. Download SugarCRM’s recent research report, The 2024 State of CRM Report.

Business Operations 26

Business Operations CRM Social Media Sales 26

ProProfs

DECEMBER 12, 2022

With more and more people wanting to work from the comfort of their homes, the hybrid work model is expected to grow to 81% by 2024. . Operational Skills Tests. This assessment is focused on gauging skills required for business operations such as supply chain management, operations management, administration, etc.

Finance 52

Finance Sales Gaming Start-ups 52

SugarCRM

NOVEMBER 16, 2023

Integrating your Support platform to a central CRM that gathers all customer information and data is, thus, critical to business success. Accelerated Operations for Global Businesses : Some businesses operate in different states, countries, or continents. Ensuring consistency across global operations is critical.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

SugarCRM

NOVEMBER 21, 2023

Powerful CRM and ERP integrations fulfill the need for a complete ‘business operating system’ spanning across the back-office and front-office to realize maximum productivity and efficiency within the business. Read our 2024 State of CRM Report and stay updated! Interested in other hot news in the CRM area?

CRM 26

CRM Invoicing Finance Customer Relationship Management 26

Execs In The Know

JANUARY 17, 2024

Reducing Operational Costs and Boosting Revenue The integration of AI, particularly platforms like Knowbl, isn’t merely a customer-centric strategy; it’s a strategic move that holds the potential to revolutionize a company’s operational landscape. Learn more about CRS Tucson here.

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AI Innovation Gaming Social Media 52