SugarCRM

JUNE 5, 2024

It’s our goal to stay firmly at the forefront of responsible innovation, continuously delivering capabilities that help our customers grow their businesses efficiently. To harness the power of this technology, we needed to foster a culture of innovation and collaboration. The fast feedback loop is critical.

Innovation 26

Innovation CRM Data Entry Compliance 26

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. Includes Inbenta, Interactions, Omilia, and SESTEK.

AI 62

AI Artificial Intelligence Contact Center CRM 62

CommBox

JANUARY 18, 2024

The challenge in 2024? The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started. This way, you can quickly leverage all your organization’s existing organizational assets (PDFs, website, support articles, FAQs etc.

AI 98

AI Unstructured Data Engineering Start-ups 98

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

OCTOBER 2, 2024

Enhancing Care Coordination “Collaboration and augmentation are the foundational principles of innovation.” Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. History and Evolution of Virtual Call Center and Contact Center The first traditional call center was established in the 1960s after the innovation of the automated call distribution (ACD) system.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Hodusoft

JANUARY 3, 2024

That resulted in the innovation of cloud-based contact center software. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes. It improves the customer experience by connecting callers with the right resource quickly.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59