Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-to-Text.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Ameyo Callversations

MARCH 2, 2022

The modern age is full of technology and AI that improve everything we do. billion by 2025, growing at a CAGR of 24% – Cognizant. When customers face some problem with some technology, the first thing they think to do is call a contact center and ask the agents for the solution. Sentiment Analysis.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). So, let’s demystify these components and how they make intelligent automation possible.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . They are now struggling with the funds, technology, and resources to drive a successful digital CX transformation. Understand where you are in terms of funds, technology, and resources and what is required to move digital. Train them on new technologies.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

CSAT.AI

AUGUST 7, 2019

Companies that see the whole picture and embrace the latest technologies that improve CX stay ahead of the curve. From Luc Burgelman: “For organizations in customer-facing industries in particular (such as banks, media and retail), AI is an essential technology that needs to be implemented across all customer experience initiatives.”.

AI 52

AI CX Sentiment Analysis Contact Center 52

CSAT.AI

APRIL 24, 2019

Technology has caused the desire for omnichannel support in customer service. B2X Customer Care 2025 report indicates that specifically 81% of Millennials and Gen Zs they surveyed have left a brand because of a negative customer experience. Does your business aim for the stars or are you happy hovering above the ground?

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

CSAT.AI

AUGUST 21, 2019

It is no wonder that TechCrunch took the name Disrupt for their international events on groundbreaking technology. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Not a bad improvement in less than 10 years.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52