CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . © Rawpixelimages | Dreamstime.com. 10 Facts you should know about Chatbots .

AI 96

AI Customer Service B2C Real Estate 96

Shep Hyken

FEBRUARY 7, 2022

What Does the Contact Center of 2030 Look Like? Balto) Balto CEO and founder Marc Bernstein ends every episode of Reimagining the Contact Center with the same question for his guest: “What does the contact center of 2030 look like?” My Comment: What will the contact center look like in 2030?

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

SurveySensum

JULY 24, 2023

– By automating contact centers and warehouses, retailers are able to provide quicker and more efficient service to customers. According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Comm100

JANUARY 11, 2023

billion USD by 2030. 87% of contact center agents report high or very high levels of stress, and improving working conditions for these staff members is crucial to reducing turnover and improving overall performance. Chatbot usage has doubled since 2020 , and is currently estimated to be worth $641.1 million USD in 2022.

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

1 to 1

SEPTEMBER 27, 2021

The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy. We see more complex EV post-sales calls into the contact center among our clients compared to calls about traditional internal combustion engine (ICE) vehicles.

Manufacturing 26

Manufacturing Omnichannel Touchpoint Sales 26

SurveySensum

JULY 20, 2023

Retailers can automate contact centers and warehouses, enabling quicker and more efficient service. Fact : In 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. Moreover, retailers with complex products/services can offer self-service kiosks.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom

DECEMBER 14, 2023

It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. McKinsey did a similar study that showed 30% that’s going to be attained, I believe, by 2030. And so, it’s an area where there’s a big business need to get better at this.

AI 98

AI Start-ups Legal Technology 98