SurveySensum

JULY 24, 2023

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. Now, customers are turning to social media and their favorite influencers for inspiration, recommendations, and even to make purchase decisions.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Hodusoft

MARCH 13, 2024

billion by 2030. Web chat, social media, email, text messages, instant messages, video calls, and more. BPO centers excel in providing support across various communication channels, including phone, email, chat, and social media. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

SEPTEMBER 3, 2023

Between 2023 and 2030, AI is expected to experience an annual growth rate of 37.3%. Human support via live chat, email, social media and voice is an essential part of any communication strategy. The key benefit that bots & automation can bring to customer service is efficiency and scalability.

AI 40

AI Social Media CX Customer Expectations 40

Ameyo Callversations

JULY 27, 2022

The Global chatbot market spent 526 million USD in 2021; however, by 2030, it is anticipated to reach USD 3,619 million, expanding at a CAGR of 23.9 percent from 2022 to 2030 – Globenewswire. The chatbot can only work as an assistant to the teacher to provide a modern education.

Education 52

Education AI Artificial Intelligence Social Media 52

Zendesk

APRIL 2, 2021

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. Its oldest members are 24 years old, while its youngest are just 9 years old—and won’t reach adulthood until the year 2030. As their influence continues to grow, it only makes sense for companies to closely study these two age cohorts.

Customer Service 98

Customer Service Start-ups Artificial Intelligence Omnichannel 98

Hodusoft

JANUARY 3, 2024

billion by 2030. Be it normal phone calls, video calls, text messages, live chats, email, or social media, CCaaS solutions can provide all these and more with just a click of a button. As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SurveySensum

MARCH 8, 2024

billion by 2030. Meanwhile, 32% prefer phone support, 23% prefer email support, and 3% prefer getting support via social media. ” “Have you checked our status page or social media for any reported outages?” The global market for live chat software was worth $755.23 and reach $1.7

Customer Satisfaction 52

Customer Satisfaction Social Media Invoicing Start-ups 52