Customer Service Life

NOVEMBER 6, 2019

I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. 1- Email is slow.

Contact Center 80

Contact Center Omnichannel Machine Learning Customer Satisfaction 80

Customer Service Life

FEBRUARY 10, 2020

The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? Is email support still alive for your company or are other channels taking its place? Which companies get your vote?

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Zendesk

AUGUST 22, 2023

Achieving this fit means finding the right balance between what your customers want and what you can offer. Businesses also need to deliver a great experience if they want to impress customers. Businesses also need to deliver a great experience if they want to impress customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

CX Journey

APRIL 26, 2017

Some pundits would have you believe that surveys are dead, that they are no longer important for customer listening and understanding. Yes, there are several other ways in which companies can listen to customers and learn how well they’re delivering on the experience, but surveys aren’t going anywhere. I beg to differ.

Customer Survey 63

Customer Survey Touchpoint Start-ups Retail 63

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. Most callers will begin subconsciously rating their customer experience from the beginning of the interaction, regardless of the channel; phone, web, social media, or mobile app. Customer Satisfaction Decreases as Hold Time Increases.

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62

Intercom, Inc.

JANUARY 3, 2020

But not for all the reasons you might expect, more for the disastrous announcement itself. Paul: I have the Google Pixel 4 here, my new phone – it is exactly the same as the iPhone, in hardware. ” Even if it makes people think twice about how much they hate it, that’s good. Des: Welcome to Intercom on Product.

Start-ups 118

Start-ups Technology Technology Retail 118