Aquire

AUGUST 11, 2021

With 66 percent of businesses saying they’ve seen an increase in requests coming in through digital channels, according to Salesforce, any company — regardless of vertical — stands to benefit from digital customer experience strategies that work. 14 digital customer experience strategies. Provide omnichannel customer service.

Customer Experience 105

Customer Experience Omnichannel AI Social Media 105

Zendesk

SEPTEMBER 29, 2022

There’s a lot of talk these days that outbound sales has gone the way of disco, while inbound sales is all the rage—the K-pop of selling tactics. 5 steps of the outbound sales process. 5 outbound sales best practices to gain more sales. And we have stats to prove it. What is outbound sales? Benefits of outbound sales.

Sales 52

Sales Social Media CRM Start-ups 52

Customer Bliss

AUGUST 31, 2016

Johnson: Robert is co-founder and CEO of TeamSupport.com , a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. Cut through the clutter with a customer support hub.

B2B 107

B2B Omnichannel B2C Non-Profits 107

Callminer

AUGUST 6, 2019

These details allow for training reps and improving call center performance. There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. What is personalized customer service? There are many ways as it turns out.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

1 to 1

AUGUST 30, 2021

In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon. Sales teams still relying on “old school” strategies and tactics will only go so far. It’s a tough balance.

B2B 29

B2B Sales Unstructured Data Text Analytics 29