Actionable Insights, AI, Gaming and Text Analytics

11 Best Practices for Seamless Customer Satisfaction Survey Design

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction

Customer Satisfaction Text Analytics Actionable Insights Gaming

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . MEDIA ALERT. Learn more at dmgconsult.com. # # #.

Contact Center

Contact Center Text Analytics Outlook Actionable Insights

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Top 9 Mobile Survey Tools To Improve Your Mobile Customer Experience

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience

Customer Experience Text Analytics NPS Start-ups

7 Best In-App Feedback Tools to Leverage in 2023

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media

Social Media Start-ups Sentiment Analysis Actionable Insights

Top 9 Website Feedback Tools To Improve Your Website User Experience

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! So, what’s the solution here? →

Sentiment Analysis

Sentiment Analysis Actionable Insights Social Media Start-ups

Everything You Need to Know About In-App Surveys

SurveySensum

SEPTEMBER 12, 2023

Feature Enhancement SurveySensum, a software platform, is one example that frequently solicits user feedback to understand which features users would like to see in the future, offering multiple-choice options such as templates, AI integration, and more. This approach ultimately results in increasing customer satisfaction.

Non-Profits

Non-Profits Touchpoint Customer Feedback Actionable Insights

Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. While the raw AI topic model itself looks superficially good, it does contain its flaws evident on deeper examination. And our goal?

Machine Learning

Machine Learning ML Engineering Text Analytics

Top 10 AI Survey Tools For Smart Feedback Collection

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI

AI Artificial Intelligence Sentiment Analysis Customer Feedback

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

3 Reasons to Analyse Customer Feedback In Real Time

Lumoa

OCTOBER 15, 2023

Closing the Feedback Loop: Timely Resolutions and Retention Conclusion Balancing Speed and Consistency in Customer Feedback As of now, especially where generative AI reigns supreme, the clock is always ticking on customer response times. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer.

Customer Feedback

Customer Feedback Text Analytics Hospitality Hospitality

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Switching to automated NPS collection and analysis proved to be the game changer.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Switching to automated NPS collection and analysis proved to be the game changer.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. This isn’t just a follow-up; it’s a game-changer.

Net Promoter Score

Net Promoter Score NPS Close the Loop Customer Satisfaction

Tech Customer Success

11 Best Practices for Seamless Customer Satisfaction Survey Design

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Webinars

Trending Sources

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

Webinars

Top 9 Mobile Survey Tools To Improve Your Mobile Customer Experience

7 Best In-App Feedback Tools to Leverage in 2023

Top 9 Website Feedback Tools To Improve Your Website User Experience

Everything You Need to Know About In-App Surveys

Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools

Top 10 AI Survey Tools For Smart Feedback Collection

The Role of NPS in the Banking Industry

3 Reasons to Analyse Customer Feedback In Real Time

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

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