Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Tracking the most convenient time to call.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. Intelligent virtual assistants and chatbots have become increasingly prevalent, delivering instant support and swift answers to customer queries.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. SmartSpeech is an integrated contact center Speech Analytics that offers actionable insights, ensuring businesses can stay ahead in the competitive landscape.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Customer Service Life

JANUARY 28, 2019

Today’s contact centers are overflowing with insights about how to deliver a better customer experience. They then provide guidance to contact center agents in real-time around critical skills like turn-taking (AKA not talking over the customer), tone, empathy, mimicry, and tenseness.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” Feedback is a driving element of customer experience,” said Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

1 to 1

JUNE 16, 2022

Getting to the heart of how people feel before and when they interact with your brand will provide meaningful and actionable insights. Sophisticated automation and artificial intelligence can move the needle in this important aspect. One key aspect of this is incorporating a “human” touch wherever possible.

E-commerce 26

E-commerce Artificial Intelligence Touchpoint Finance 26