Actionable Insights Close the Loop Customer Loyalty NPS 
SurveySensum
NOVEMBER 6, 2023
They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. Weeks later, Bakery B attracted more customers, including some from Bakery A. What is NPS?
SurveySensum
DECEMBER 22, 2023
During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation.
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SurveySensum
MAY 19, 2023
Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.
Lumoa
FEBRUARY 28, 2023
You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention. In this post, you’ll learn why customer feedback is integral to your business’s success. It helps you prioritize.
SurveySensum
MARCH 1, 2024
A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue!
SurveySensum
AUGUST 3, 2023
It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns.
SurveySensum
APRIL 14, 2023
So, how can a business understand whether its customers are satisfied or not? Customer feedbacks! You can run NPS surveys and analyze the results to understand. Your questions should be relevant to customers and reach them at the right time. Net Promoter Score (NPS) is a business metric that measures customer loyalty.
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