Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

NOVEMBER 27, 2022

Call routing 82% of customers expect their issues to be resolved by talking to one agent. When calls are routed without any specific strategy, it leads to multiple transfers hampering the customer experience. It prevents the customers from the hassle of repeating themselves thereby elevating the experience.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

DECEMBER 28, 2022

Adapting Omni channel communication 76% of customers expect the same level of service across all channels. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Custom dashboard.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Hodusoft

DECEMBER 6, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center Delivers consistent service with omnichannel communication 49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more. It makes their in-between communications easier.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52