InteractionMetrics

APRIL 12, 2016

First, many executives don’t know there are research methods for systematically and efficiently unpacking customer comments. Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

Lumoa

AUGUST 8, 2023

So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Text and Speech Analytics are Not Created Equal. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

NOVEMBER 27, 2023

With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. This gives a more honest picture.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Beyond Philosophy

MAY 12, 2022

I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . It Starts with Customer Science. Customer Science is where customer strategy is headed. The voice of the customer in the new world of Customer Science is going to become vital to your customer strategy.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

SurveySensum

MARCH 1, 2024

Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 The problem is: Many companies make the mistake of solely focusing on their NPS, and neglect the valuable insights hidden in the open-ended feedback. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Confirmit

JULY 15, 2019

Richer Insights. There is more to insight that just collecting data. collect and connect data to generate actionable insight. Use advanced techniques, such as text analytics and emotion recognition to really understand what your audience is thinking. Better understanding of the market and their customers.

Technology 40

Technology Technology Text Analytics Actionable Insights 40