Customer Think
AUGUST 11, 2023
Lone workers work in isolation or without direct supervision, playing a crucial role in various industries such as construction, healthcare, retail, agriculture, security, and transportation. Lone workers take up some of the most dangerous and challenging jobs.
Kerry Bodine
FEBRUARY 6, 2021
We once created a set of five journey maps for a retailer whose customer base was something like 98% women — and so the persona we created for each map was also a woman. We were simply representing the customers who comprised the majority of the retailers’ customer base and revenue. Does that mean that we were slighting male shoppers?
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Steven Van Belleghem
MARCH 1, 2023
Better lives for farmers The agriculture sector is one of the biggest in the Indian economy, with 60 percent of the Indian population working there, contributing about 18 percent to India’s GDP. It provides a livelihood to over 151 million people. Don’t make the mistake of thinking that this is purely charity.
Steven Van Belleghem
MARCH 19, 2023
Muji (Japan) You probably haven’t heard of Muji yet, a retail company which sells household and consumer goods, but it is incredibly successful in Japan and operates no less than 700 stores around the world. Just to compare, even if that does not sound like a big deal: IKEA has about 460 stores in total.
The Customer Service Blog
MARCH 2, 2023
The government could also invest in research and development to improve yields, and create more favourable regulatory conditions for agriculture. This means that, rather than buying in more stock than needed 'just in case', retailers attempt to predict precisely what consumers will need and when.
Steven Van Belleghem
NOVEMBER 14, 2018
But in retail, LiDAR is being deployed to understand the customer context – where the customer is looking, what parts of the packaging, etc. It’s fun to see how a technology that was invested for autonomous driving, is now used in an offline retail environment to better understand customer behavior.
Steven Van Belleghem
OCTOBER 20, 2020
“Another fantastic example of integration fuelling convenience and personalization”, said Pascal “is how Burberry and Starbucks are creating ‘social retail’ or ‘social currency’ (not to be confused with social credit) in a hybrid store concept which combines online shopping with traditional bricks-and-mortar retailing”.
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