Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. The common misconception is that AI is a pure technological brain built from scratch without the risk of human influence. ” All that an AI is doing can be summarized at a basic level in this equation.

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Beyond Philosophy

OCTOBER 15, 2022

Organizations need to embrace that emotional side of their experiences. Not only to design an experience that surprises and delights their customers, but also so their Artificial Intelligence works to provide useable insight. AI isn’t perfect. from Virginia Tech about AI recently.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science. Complete this short survey.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

FEBRUARY 16, 2023

The six are cost, convenience, category expertise, curation, community, and customization. I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.”

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Beyond Philosophy

AUGUST 20, 2022

While the definition of proactive experience is somewhat fluid at the moment, perhaps the best way to describe it is to solve a problem before the customer knows they have one. Key Ideas to Improve your Customer Experience. A company can do a few things to create this positive engagement tool for customer service.

Artificial Intelligence 22

Artificial Intelligence Management Consulting Customer Retention AI 22

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. It has to be the direction that SugarCRM is heading with their customer experience (CX) vision.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24