AI Business Operations Contact Center Omnichannel 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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Hodusoft
OCTOBER 14, 2022
5 Ways to leverage eCommerce Contact Center Software to improve CX. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. trillion USD by 2026. Promotion, etc.
Fonolo
FEBRUARY 14, 2023
Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. But how do you know which solutions are best for your operation? It’s a powerful weapon for your contact center.
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. You reach them where they are with the messages that resonate with them.
Hodusoft
FEBRUARY 6, 2024
Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations. HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. Ask for a Free demo!
Hodusoft
SEPTEMBER 14, 2023
HoduCC's Predictive Dialer Earns Prestigious Gartner Badges In today’s highly competitive contact center software solutions industry, standing out from others can be very challenging. The recognition on Software Advice with a Gartner badge solidifies the position of HoduCC as a leading solution in the contact center software industry.
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