Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. Predictive analytics also mean preempting and predicting issues or upsell and cross-sell opportunities.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. MEDIA ALERT. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Hodusoft

OCTOBER 19, 2023

Technology integration can further assist in reducing costs in your contact center- Automation Tools: Implementing automation tools like Chatbots, virtual agents, and AI-powered systems in contact centers helps in the efficient management of routine and repetitive tasks. It is equally important to forecast future costs.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52