Fonolo

JULY 2, 2019

Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural Language Processing (NLP). The expert panel discussed how NLP relates to the general field of AI, the pros and cons of different approaches to NLP, and more. Under AI’s Umbrella. Should we continue to call NLP a subset of AI?

AI 98

AI Machine Learning Healthcare Technology 98

CommBox

JANUARY 28, 2024

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). 56% of customers prefer to message rather than call customer service.

AI 52

AI Customer Service Real Estate B2C 52

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Access to healthcare, medications and even food were impeded by the restrictions of the pandemic. .

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). © Rawpixelimages | Dreamstime.com. 10 Facts you should know about Chatbots .

AI 96

AI Customer Service B2C Real Estate 96

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Contact Center Application. Applications that Improve the Customer Journey.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Contact Center 203

Contact Center Healthcare AI Sales 203

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Comm100

JANUARY 11, 2023

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation?

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

DMG Consulting

JUNE 11, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. AI is playing an increasingly influential role in today’s world. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. When: Today, 23 May 2019.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 9, 2018

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. This Report covers all aspects of this emerging IT sector, which is building momentum because of its compelling business benefits for enterprises, contact centers and customers.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses. IVA Best Practices .

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Comm100

NOVEMBER 13, 2022

Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. How do AI chatbots work? How does a chatbot use machine learning? AI chatbots take chatbot responses to the next level through their understanding of intent, expressions and language.

AI 52

AI Healthcare Start-ups Machine Learning 52

Aquire

AUGUST 2, 2021

If you browse the internet, there’s a good chance you’ve come into contact with a chatbot. These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). Understanding context is perhaps the key function of advanced AIs.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Qualtrics

NOVEMBER 21, 2019

From the growing importance of AI to the explosion in C-Suite experience leaders , here are the opportunities and challenges that will define the next 12 months… 1. AI will drive up virtual agent adoption – and free up humans. Machine learning, virtual reality, and AI will continue to change the interface of experiences.

Customer Experience 38

Customer Experience Healthcare Contact Center CX 38

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Contact Center Automation = Good, Fast AND Valuable : Automation is a natural fit in the contact center and across the customer experience.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132