Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more. When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Data Analysis: The most important aspect of any survey tool is data analysis and monitoring, so check this feature of your tool thoroughly.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52