Sprinklr

SEPTEMBER 16, 2021

Social listening driven by AI-powered insights alerts your team when there are mentions of your brand, engagement, and if your product or company receives negative sentiments. It allows you exclusive access to Sprinklr’s AI-enriched reporting and insights specifically calibrated to your brand and objectives in just minutes.

Social Listening 87

Social Listening Social Media CXM AI 87

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. It’s called Play Bigger, How Rebels and Innovators Create New Categories and Dominate Markets. and the Making of IBM , and The Two-Second Advantage.

Sports 205

Sports Start-ups CXM Innovation 205

Sprinklr

JUNE 25, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI).

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

Sprinklr

OCTOBER 14, 2021

This fractured view also creates barriers for enrichments like Artificial Intelligence (AI). Reporting in this context, even with AI, can create paralyzing discrepancies in your data. That means you miss out on key insights into your brand and your competitors drawn from millions of customer conversations. Poor collaboration.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. Chat assistance is essential to your customer experience.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Sprinklr

OCTOBER 7, 2021

Artificial Intelligence (AI) helps you understand how competitor content is resonating with their audiences and allows you to use that information to improve your own content strategy. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Content strategy. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Sprinklr

OCTOBER 13, 2021

Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

AUGUST 5, 2021

It’s hard to imagine a better example than the Olympics, which combine the tradition and prestige of the past with modern trends and sporting innovation. With real-time social listening data, we can get an even closer look at this unique shared experience: region by region, country by country, human by human.

Innovation 143

Innovation Sports Social Listening Social Media 143

Sprinklr

JULY 22, 2021

If you want to learn more about how Sprinklr’s unified customer experience management (Unified-CXM) platform and Sprinklr Modern Research uses omni-channel listening, industry-leading AI , and data democratization to help your brand make customers happier, we’d love to talk to you.

Sports 98

Sports CXM Gaming Social Media 98