AI Customer Satisfaction Healthcare Hospitality 
Uniphore
JANUARY 21, 2022
Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys.
Intercom
JUNE 15, 2023
We don’t usually consider healthcare providers as being in the customer service business – they’re providing medical treatment, after all, not answering questions about a software subscription or helping to sort out a banking query. Today’s guest, Jennifer FitzPatrick , calls for reimagining customer service in healthcare.
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Hodusoft
JANUARY 18, 2023
Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?
CommBox
JUNE 25, 2023
Your customers receive personalized notifications on their preferred digital channel, containing tailored offers based on their specific data seamlessly pulled from SAP—be it SMS, email, WhatsApp, or any other messaging app. The identified customer clicks “yes” on the personalized renewal offer. Take Clalit, for instance.
Fonolo
MARCH 19, 2019
By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service. Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. What’s Inside: .
Execs In The Know
MARCH 4, 2022
Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Choose a customer journey analytics solution that learns over time. Guest post written by: CallMiner.
Zendesk
MAY 3, 2021
The combined use of data and outbound notifications can reduce warranty and maintenance costs while increasing customer satisfaction, keeping everyone informed and happy. Healthcare. 20 percent of healthcare companies saw their CX budget decrease this year, compared to 30 percent whose budgets increased.
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