Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience ML Social Media CX 83

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

Technology 55

Technology Technology Data Entry ML 55

Shep Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. In the contact centers, customer agents are swamped with numerous customer queries during the peak seasons such as holidays, festivals, the new year, etc. This score dictates the response of the Voice Bot.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

VOZIQ

JUNE 7, 2023

Analyze your customer data to understand what matters the most to your customers and why some customers are more satisfied than others. This may include product quality, customer service, price, convenience or brand reputation. Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

Analyze your customer data to understand what matters the most to your customers and why some customers are more satisfied than others. This may include product quality, customer service, price, convenience or brand reputation. Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

SugarCRM

APRIL 21, 2022

Engaging with a customer service/support agent working remotely is not unexpected. But the new normal customer expectations have adjusted to account for the fact that there may be, for example, a background noise on a call and that a supervisor may need to engage with an agent via Zoom. Drive Automation.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

SurveySensum

JULY 15, 2022

Customer service is often not that great. Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. Question branching and skip logic. Web links, chats, and emails to collect max response rates. Lets you build advanced surveys. Easy to create questions, surveys, and polls.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52