Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Executives want to see a clear link between CX initiatives and financial goals. They need to hear about progress.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. The businesses that were in the digital CX transformation phase have fast-forwarded their progress.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

SEPTEMBER 6, 2022

While the companies we surveyed were in different maturity phases of their CX transformation and path to growth, three clear areas of investment stood out. While chatbots and AI appear to be the wave of the future, our research shows that delivering on this strategy can be a challenge. Balance your human and automation strategy.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. SugarCRM Awarded “Best CRM Platform” in CX Today’s Inaugural CX Awards. The Best Is Yet to Come.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Panel Discussion: Optimizing CX Through Automation and AI. During this panel, the discussion was focused around how to implement and optimize AI powered solutions to transform service experiences. What We Learned.

Innovation 52

Innovation Artificial Intelligence AI CX 52

VOZIQ

JULY 4, 2022

Companies that have achieved successful CX transformations have worked on three areas – building aspiration and purpose, transforming the business, and enabling the transformation. The post The Best on Customer Intelligence – July Edition appeared first on VOZIQ AI.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

VOZIQ

JULY 4, 2022

Companies that have achieved successful CX transformations have worked on three areas – building aspiration and purpose, transforming the business, and enabling the transformation. The post The Best on Customer Intelligence – July Edition appeared first on VOZIQ AI.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Never underestimate the customers expectation in CX.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Lumoa

MAY 19, 2020

Without a CX strategy, Hart says that CX professionals often chase one customer fire after another. “A A CX strategy brings order to this chaos by introducing purposeful planning,” Hart continues. The million-dollar question at this stage is how your CX program can generate meaningful enough data for your CEO to act on.

CX 103

CX CX Transformation Customer Experience Start-ups 103

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture. And why not?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

MAY 18, 2017

Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). Radical changes in VoC management are necessary. 5) Empower yourself.

VOC 54

VOC Voice of the Customer Customer Feedback Social Media 54

Execs In The Know

APRIL 22, 2024

There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

APRIL 4, 2022

AI keeps getting better. Total-experience Is the New Cx: Twelve Trends Transforming Customer Service by Abhishek Malhotra. MarketingMag) The customer service landscape is rapidly changing as an AI-driven revolution redefines how brands do business with customers. Here is where the future meets the present day. (If

Customer Service 69

Customer Service CX CX Transformation AI 69