Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

Fonolo

JANUARY 22, 2020

Modern CX, Las Vegas. CX Talks, Dallas. Smart Customer Service, Washington DC. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas.

Customer Service 129

Customer Service Contact Center CX Education 129

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. Where: Washington, DC. It’s the place where customer care, CX, and CS leaders come together to network and learn. An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Qualtrics

FEBRUARY 6, 2019

Cindy Alvarez- Principal Group Product Manager in the Cloud & AI group, Microsoft. Workshops topics include Conducting Competitive Research and Analysis for Devising Innovative Products, What Really Happens When Agile Meets User Experience, and Product Design for How People Think (and more). Indi Young- IndiYoung.com.

Innovation 33

Innovation Government AI Technology 33

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

JUNE 30, 2022

Organizations can start quickly and easily with templatized surveys based on CX best practices that are sent after support, or other customer touch-points. Systran Translation for Chat and Systran Translation for Support help you add AI-based neural machine translation to your Zendesk Support/Chat accounts. interaction with customers.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98