Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!
Chip Bell
AUGUST 18, 2020
Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”
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Doing CX Right
JULY 14, 2020
Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. George Washington University – view course info > here. TEACHERS EXPERTISE.
Fonolo
JANUARY 22, 2020
Modern CX, Las Vegas. CX Talks, Dallas. Smart Customer Service, Washington DC. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas.
CX Journey
MARCH 14, 2017
I haven't written a CX Journey™ Musings post lately, but I found a topic that warrants a bit of reflection. It seems odd to me that many companies are constantly innovating and evolving, and yet they don't have budget to make sure the customer's voice is heard and implemented into those innovations. George Washington.
Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Washington, DC. It’s the place where customer care, CX, and CS leaders come together to network and learn. When: April 29-May 1, 2019. Thomas Howe.
Confirmit
APRIL 19, 2017
They’re a fabulous way to combine two of our favorite things; CX chat and food. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs. We know that even after years of success, CX programs can reach a plateau. Possibly not in that order, to be honest.
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