Ameyo Callversations

NOVEMBER 23, 2021

Rather than waiting hours on the phone, or days for a reply to an email, customers can make instant communication through the use of live chats or social media interaction. Customers are increasingly connected with the bots and chat-based interfaces across most websites, be it the insurance sector or e-commerce.

Technology 98

Technology Technology Customer Service E-commerce 98

Shep Hyken

JULY 1, 2022

More and more people are learning about different places through these different apps and social media platforms. In the evolving times, all it takes is a click of a button on social media to make it viral! ChatBots and AI. You can read some reviews about the location and some blog posts. . Smart Rooms.

E-commerce 69

E-commerce Social Media ML Touchpoint 69

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Neosperience

JULY 25, 2023

Now back to the world of commerce: thanks to the setback to traditional shopping experiences caused by the pandemic, over the last few years Italian companies have dedicated more and more resources to building a multi-channel sales strategy. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Ameyo Callversations

NOVEMBER 23, 2021

Rather than waiting hours on the phone, or days for a reply to an email, customers can make instant communication through the use of live chats or social media interaction. Customers are increasingly connected with the bots and chat-based interfaces across most websites, be it the insurance sector or e-commerce.

Technology 52

Technology Technology Customer Service E-commerce 52

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

SurveySensum

JULY 20, 2023

Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. But how to ensure that? Simple, by asking your customers.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

SEPTEMBER 23, 2019

NPS survey is carried out using NPS software with AI capability that can not just ask the questions, but also help you collect responses and analyze these results. While social media is also occasionally used for NPS survey response collection, it is usually within a community or group of users, to avoid inclusion of unqualified responses.

Net Promoter Score 72

Net Promoter Score NPS E-commerce Machine Learning 72