AI, Engineering, Machine Learning and Sentiment Analysis

The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence

Artificial Intelligence AI Sentiment Analysis Machine Learning

Glossary of AI terms: Understanding GPT, neural networks, and more

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI

AI Machine Learning Artificial Intelligence Unstructured Data

To AI or not to AI? The support leader’s dilemma

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI

AI ML Sentiment Analysis Artificial Intelligence

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Top 5 Successful Examples of AI in Contact Centers

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. The use of machine learning coupled with Artificial intelligence and automated voice responses in a Contact center also helps the agents assist customers by making the calls interactive. AI Optimizes Contact Centers.

Contact Center

Contact Center AI Artificial Intelligence Sentiment Analysis

Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important? Revamp customer care.

Sentiment Analysis

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty

Speech Analytics and AI Is a Winning Combination

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI

AI Text Analytics Predictive Analytics Machine Learning

Contact Center Tech – From the Net to AI

CSAT.AI

FEBRUARY 27, 2019

I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. The Rise of AI – Artificial Intelligence. AI is already tackling multiple challenges. APIs and AI have worked together too. Enter the Net – The Internet Boom.

Contact Center

Contact Center AI Sentiment Analysis Artificial Intelligence

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . in seconds using machine learning.

Voice of the Customer

Voice of the Customer Sentiment Analysis VOC Close the Loop

7 Examples of What Businesses Can Achieve with Better Natural Language Processing

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce

E-commerce Machine Learning Contact Center Sentiment Analysis

7 Examples of What Businesses Can Achieve with Better Natural Language Processing

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce

E-commerce Machine Learning Contact Center Sentiment Analysis

Wootric’s Deepa Subramanian on measuring the voice of the customer

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Lessons on building machine learning. Short on time?

Voice of the Customer

Voice of the Customer Net Promoter Score Machine Learning ML

Qualtrics announces XM/OS, the operating system for experience management

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning

Machine Learning Sentiment Analysis Compliance Government

10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Leverage the potential of machine learning with SurveySensum’s text analysis. Using the Listening Engine, you can directly listen and respond to customers. SurveySensum. Text Analytics. Best features.

Close the Loop

Close the Loop Touchpoint NPS Customer Feedback

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer

Voice of the Customer VOC AI Sentiment Analysis

Tech Customer Success

The essential Artificial Intelligence (AI) glossary for contact centres

Glossary of AI terms: Understanding GPT, neural networks, and more

Webinars

Trending Sources

To AI or not to AI? The support leader’s dilemma

Webinars

Top 5 Successful Examples of AI in Contact Centers

Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty

Speech Analytics and AI Is a Winning Combination

Contact Center Tech – From the Net to AI

11 best Voice of the Customer tools to listen to your customers effectively

7 Examples of What Businesses Can Achieve with Better Natural Language Processing

7 Examples of What Businesses Can Achieve with Better Natural Language Processing

Wootric’s Deepa Subramanian on measuring the voice of the customer

Qualtrics announces XM/OS, the operating system for experience management

10 Best Medallia Competitors and Alternatives of 2022

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

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