Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-powered Chat Bots
CommBox
JANUARY 28, 2024
In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). 56% of customers prefer to message rather than call customer service.
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