SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. The details about their paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Callminer

APRIL 20, 2018

Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers. Used together, machine learning and AI empower contact centers to analyze data and use it to make decisions to enhance the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

SurveySensum

OCTOBER 26, 2022

Text analytics . Real-time analysis . Analytics and reports . Omnichannel support. AI chatbot . Also, it offers an all-in-one view of the custom dashboard where you can view the survey reports, top trends and sentiments of the customers, overall view of the surveys, and much more. Text analytics .

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. You can easily gather and collaborate all types of customer experience data with its automated analytics. .

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52