SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Now let’s talk about how automation can help in delivering exceptional CX.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. An immersive omnichannel experience includes all types of outreach and technology.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 15, 2023

5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JUNE 24, 2023

With Text Analytics. For instance, SurveySensum’s AI-enabled Text Analytics tool analyzes thousands of feedback gathered in just a few minutes and offers you top trends and sentiments. Analyze Customer Feedback with Text Analytics – Request a Demo 6.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

DMG Consulting

FEBRUARY 15, 2018

They will support omnichannel environments so customers can start in one channel and move seamlessly to another. IVAs will automatically verify callers, eliminating the need for frustrating and costly identification and authentication processes. They will allow customers to ask questions in their own words and personalize interactions.

Artificial Intelligence 54

Artificial Intelligence Machine Learning Text Analytics Predictive Analytics 54

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. SurveySparrow Surveysparrow is a complete omnichannel experience management platform.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Customer Service Life

FEBRUARY 4, 2019

When it comes to artificial intelligence (AI), self-help is where the biggest difference is being made. There’s still plenty of opportunity for AI to help understand what customers need and connect them with faster, better solutions. This is the power of speech and text analytics.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Callminer

APRIL 20, 2018

Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers. Used together, machine learning and AI empower contact centers to analyze data and use it to make decisions to enhance the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

SurveySensum

APRIL 12, 2022

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. The text analytical feature produces very generic output and often you need to manually create tagging rules for future feedback. . Text Analytics. Then, Qualtrics is your choice.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

OCTOBER 26, 2022

Text analytics . Analytics and reports . Omnichannel support. AI chatbot . Text analytics . Its in-built AI-based sentiment analysis can help you get real-time feedback analysis. . Analytics and reports . Omnichannel support. AI chatbot . Online survey tool. SurveySensum.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Hodusoft

NOVEMBER 13, 2019

Omnichannel Omnichannel is nothing new but for 2020 there is a progression towards including more social media channels with Whatsapp inclusion being notable. Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019. It gains more ground in 2010, especially in helping with big data analysis.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. You can easily gather and collaborate all types of customer experience data with its automated analytics. .

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52